Privacy Policy

1. Introduction

At ZyncedAI, operated by Shudveta IT Solutions ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-agent reasoning platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Email address (for account creation and authentication)
• Authentication credentials (managed securely through Firebase Authentication)
• Profile information (if you choose to provide it)
• Payment information (processed securely through third-party payment processors)

2.2 Usage Data

We automatically collect certain information when you use our Service, including:

• Chat conversations and messages (stored only with your consent)
• User preferences and settings (accent colors, glassmorphism settings, etc.)
• Usage patterns and interaction data
• Device information (browser type, operating system, device identifiers)
• IP address and location data (for security and service optimization)
• Log files and analytics data

2.3 AI-Generated Content

When you use our multi-agent reasoning system, we process your queries through our AI agents (Researcher, Analyst, Critic, and Synthesizer). The content generated by these agents is stored only if you explicitly save it or choose to store your conversations. In Temporary Chat Mode, conversations are not stored.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process your requests and transactions
• To authenticate your identity and manage your account
• To personalize your experience (accent colors, preferences, etc.)
• To enable multi-agent reasoning and generate AI responses
• To store your conversations and memories (only with your consent)
• To send you service-related communications (notifications, updates, security alerts)
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms & Conditions
• To analyze usage patterns and improve our Service

4. Data Storage and Retention

4.1 Storage Location

Your data is stored securely using Firebase Firestore and Firebase Authentication. Data is stored in secure cloud infrastructure with industry-standard encryption and security measures.

4.2 Retention Period

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Retained until you delete your account
• Chat conversations: Retained only if you choose to save them; deleted when you delete a conversation
• Temporary Chat Mode: Conversations are not stored
• User preferences: Retained until you change or delete them
• Memories: Retained until you delete them

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service, such as Firebase (for authentication and database), payment processors, and analytics providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• AI Service Providers: We use Google Generative AI (Gemini) and Imagen 4 for AI processing. Your queries are sent to these services to generate responses. Please review Google's privacy policy for information about how they handle data.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with your explicit consent or at your direction.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication through Firebase Authentication
• Access controls and authentication requirements
• Regular security audits and monitoring
• Firewall and intrusion detection systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your personal information through your account settings.
• Correction: You can update or correct your personal information at any time through your account settings.
• Deletion: You can delete your account, conversations, and memories at any time. Deleted information will be permanently removed from our systems, except where retention is required by law.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Opt-Out: You can opt out of certain data collection and processing activities, though this may limit your ability to use certain features of the Service.
• Consent Withdrawal: You can withdraw your consent for data processing at any time, subject to legal and contractual restrictions.

To exercise these rights, please contact us through the Contact Us form on our website or by emailing us at the address provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Service. These technologies include:

• Session cookies (to maintain your login state)
• Preference cookies (to remember your settings)
• Analytics cookies (to understand how you use our Service)

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Service.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: